Frequently Asked Questions
What type of cleaners do you use?
We only use environmentally safe cleaners and detergents. Our products are citrus-based and completely safe for your family, pets and landscaping.
Will the cleaner harm my pets or plants?
No, the cleaners we use are citrus-based and completely safe for pets, plants, and kids.
Can you clean... stucco, aluminum siding, old brick etc.?
Yes, we can clean virtually any surface.
Do I need to be home during the service?
We prefer if you are home; however, we can complete any exterior cleaning without anyone having to be present.
What kind of payments do you accept?
Aqua Wash requires payment at the time of service and accepts: Cash, Check, Visa, MasterCard, American Express and Discover.
Are you licensed and insured?
Aqua Wash is completely licensed and insured. We are happy to provide you will a copy of our business license and a Certificate Of Insurance (COI) upon request.
How often do I need to clean my home?
On average we clean homes every 2-4 years. This of course completely depends on the location of our home. In highly wooded areas, we find that annually cleaning is much better.
Do you offer any type of guarantees?
Absolutely – If mold or mildew returns within one year… So do we, FOR FREE!
Aqua Wash has been serving Delaware and surrounding states since 1989 and are honored to have so many repeat Customers. This is in large part because of our high level of Customer Service. Take a look at what some of our Customers have to say. Read our Customer Reviews.
Do you offer sealing services... brick, concrete, deck other surfaces?
Yes, we do, but it depends on the surface and type of sealing you require. We can recommend and advise on a variety of products available for all commercial and residential application.
Do you offer free estimates?
Yes, we do. Simply, contact us to get started.
Can you only do a section of my home?
Yes. However, we recommend even cleanings of all areas. We do have a minimum service charge so most often our Customers find it most cost-effective to get their entire home cleaned.
Do you offer immediate services for cleaning graffiti, spills or other items that need immediate cleaning?
Yes! Aqua Wash is a Customer service focused company and work for our Customers when they need us. We can address items any time of day or night. In fact, many school districts in New Castle County utilize us for graffiti removal. Because of its usual graphic nature and location, we stop what we are doing and provide emergency graffiti removal services.
Do you do commercial cleaning?
Yes! In fact, we specialize in Commercial cleaning. Please visit the Commercial Cleaning area of this website for full details.
Do you offer historical restoration cleaning?
Yes, we do. We have done many historical restoration cleanings including the State of Delaware’s Governor’s Mansion and Historic Courthouse just to name a few.
Who comes to do the cleaning service?
All personnel are in-house Aqua Wash employees. We do not subcontract out to anyone. Our Technicians are of course fully covered by our insurance and will take extreme care with your home, business and property.
What areas do you service?
Our primary service area is Delaware, Southern NJ, Southern PA, and Northeast MD. However, we have traveled as far as Connecticut for our Customers. Please ask our Customer Service Manager when you give us a call.
Do you offer hot water cleaning?
Yes, of course. Hot Water wash is just one of many specialty services offered by the Aqua Wash Team. Please visit the Services area of this website for a complete description of the services we offer.
Can you bring your own water?
Yes, we can provide water if required. However, it takes a significant amount of time to fill our tanks. Because of the weight to transport the water, it increases our cost to do so. We do provide water service for $150 upon request. We have found that utilizing our Customer's water source only cost a few dollars on a typical residential cleaning and saves our Customers the “water fee.”
